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Your best CSM’s onboarding, running on its own.

Your best CSM’s onboarding, running on its own.

Your best CSM’s onboarding, running on its own.

[Blank] captures that onboarding once, hands every new customer a path they complete on their own, and shows you exactly where they stop. No live sessions required.

[Blank] captures that onboarding once, hands every new customer a path they complete on their own, and shows you exactly where they stop. No live sessions required.

Book a demo

Platform Access Only

No card. Nothing to install in your product.

Onboarding for your team

Onboarding for your team

◷ Updated 3 min ago

Ready for you

1

Choose your workspace

First step ready

2

Connect your data source

Step in progress

3

Invite your teammates

Coming up next

9 steps

Published Sept 20 Continue →

Publishing

Updating screens…

Built to replace

Built to replace

Re-recorded Looms • PDF guides nobody opens • The same live walkthrough, forty times a month

Re-recorded Looms • PDF guides nobody opens • The same live walkthrough, forty times a month

The problem

Your help center is a museum.

Your help center is a museum.

Your help center is a museum.

Documentation gets written once. Then the product moves, and re-recording it was never anybody’s job. So your screenshots describe a version of the product you shipped eighteen months ago — and your users know the gaps, live on calls, one customer at a time.

Your CSMs become the documentation.

Your CSMs become the documentation.

The same six screens, explained live, again. It is the most expensive way to teach anything and it never finishes.

Docs decay silently.

Docs decay silently.

Nothing breaks and no alert fires. You find out when a customer follows the old steps and lands somewhere that no longer exists.

Video is a sealed artifact.

Video is a sealed artifact.

Rename one menu and the whole recording is wrong. Re-recording costs what recording costs, so most teams just leave it.

HELP CENTER

Newest article — March 2025

CHANGELOG

Shipped: new workspace navigation — September 2026

screenshots are wrong again

The process

How it works.

How it works.

How it works.

Four steps. No implementation project, no engineering ticket, nothing installed in your product.

Four steps. No implementation project, no engineering ticket, nothing installed in your product.

Record

Your product, captured once.

Your product, captured once.

Walk through your real product one time. [Blank] learns every screen as an editable replica, not a video file you can never reopen. No SDK, no second staging rebuild in your application.

01

● ● ●

Screen saved

Create your workspace

Create your workspace

Set up the details for your team

Workspace name

Acme workspace

Step 4

Team size

Select a range

⌄

Order

The order a customer actually needs.

The order a customer actually needs.

Once authenticated, drag and checklist flow into a new customer’s first week, with prerequisites where sequence matters. The knowledge your best CSM carries becomes something with a beginning, a middle and an end.

02

Onboarding path

Onboarding path

Edit path

1

Create your workspace

Walkthrough

2

Connect your data source

Walkthrough

Unlocks after step 1

3

Invite your team

Checklist

4

Permissions reference

Doc

5

Your first report

Walkthrough

Share

One link, and customers take it from there.

One link, and customers take it from there.

Publish to your own domain, under your own branding, and send a single link. Customers work through it at their own pace — on screen or right if that is where they get stuck, as many times as they need.

03

● learn.yourproduct.com

Set up your workspace

Set up your workspace

Progress

4 of 9

✓ Choose your workspace

✓ Connect your data source

◯ Invite your teammates

Report

Find the step that loses people. Fix that screen.

Find the step that loses people. Fix that screen.

See who finished, who stalled, and the exact step that lost them. When you ship a change, swap the screen that moved and republish — the link never changes and nobody re-records anything.

04

Learner activity

Learner activity

Screen replaced · Republished 2 min ago

Screen replaced · Republished 2 min ago

taylor@acme.com

Complete

morgan@acme.com

Stalled

casey@acme.com

In progress

jordan@acme.com

Stalled

34 learners stopped at Step 4 — Connect your data source

The problem

See exactly where people stop.

See exactly where people stop.

See exactly where people stop.

Not a dashboard you will never open. A list of who started, who finished, and the stop that lost them.

Not a dashboard you will never open. A list of who started, who finished, and the stop that lost them.

Customer team

Started walkthrough

Completed steps

Drop-off point

Status

Acme Enterprise

Customer Success Onboarding

14 mins ago

8 / 10

Step 9: Integrations

Active

Vortex Software

Developer Quickstart

2 hours ago

5 / 5

None

Finished

Globex Corp

Trial Account Setup

1 day ago

3 / 10

Step 4: Invite Team

Stalled

Solution

Serve every customer like they have a CSM.

Serve every customer like they have a CSM.

Serve every customer like they have a CSM.

Every customer gets the same first week, and nobody on your team has to deliver it.

Every customer gets the same first week, and nobody on your team has to deliver it.

Practice, not playback

The learner opens the dropdown, types in the field and clicks the button — against captured screens of your real product. Nothing they do can break anything.

Update cost one screen

Ship a nav change, swap the screen that moved, republish. The link never changes and nobody re-records a thing.

Nothing touches your product

No snippet, no SDK, no credentials to your systems. The mirror surface is separate from production.

Pricing

Simple pricing. No per-seat math.

Simple pricing. No per-seat math.

Simple pricing. No per-seat math.

Flat plans. Annual is two months free.
Unlimited docs and checklists on every plan.

Flat plans. Annual is two months free.
Unlimited docs and checklists on every plan.

Starter

Starter

For one product and one team

$300 /month

$300 /month

$3,000 billed annually

• 25 walkthroughs, 10 paths
• Unlimited docs and checklists
• 2,000 learners
• 10 admin seats
• Your own domain
• Email support, 2 business days

Start free

Growth

Growth

For a real onboarding program

$1,200 /month

$1,200 /month

$12,000 billed annually

• Unlimited walkthroughs and paths
• 25,000 learners
• 25 admin seats
• Five domains, [Blank] badge removed
• Audience segments and completion export
• Named contact, same business day

Start free

Most teams start here

Enterprise

Enterprise

For multi-brand, regulated or procurement-led teams

Custom

Custom

from $3,600 /month

• Everything in Growth
• Multiple workspaces and brands
• Identity and provisioning to your requirements
• Security review, DPA and MSA
• Named contact with agreed response times
• Scoped and quoted as a statement of work

Talk to us

FAQ

Frequently asked questions.

Frequently asked questions.

Frequently asked questions.

Everything you need to know before your first path goes live.

Everything you need to know before your first path goes live.

Everything you need to know before your first path goes live.

Do I need to install anything in my product?

No. There is no SDK, snippet or engineering work required. Your team captures the product directly and customers see a published copy.

What happens when our product changes?

Can customers use walkthroughs at their own pace?

Can I see where learners get stuck?

What does it cost?

Your best CSM’s onboarding, running on its own.

Your best CSM’s onboarding, running on its own.

Your best CSM’s onboarding, running on its own.

Start free

Interactive customer walkthroughs built straight from your real product interfaces. Guide clients to fast success.

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