We know there is!
Without a doubt, documentation tools like Zendesk Guides have given teams a space to share best practice and answer frequently asked questions — but lets face it, static documentation alone isn’t an answer.
Can you really say that your current training resources have made improvements in customer support? User engagement? Retention?
Half the time we don’t have the instructional design resources to deliver professionally designed, effective training and even when we do we still run into engagement and scalability issues.
As product people the worse thing that could happen to us is not having the resources to support our software. Or worse, not having the time to focus on product.
But what if your training could be both informative and highly interactive? What if you could make a product demo one time and share it with just one or multiple users?
The existing training software on the market is nice, but we believe we can do better. Its time your training was more scalable and actually helped move users to self-service.